Shipping & Returns
How much is shipping?
New Zealand: Shipping on all our products is by courier and is FREE to anywhere in NZ.
International: The cost of international shipping varies and is charged at checkout. Please note that there may also be customs and other importation duties to pay in countries outside NZ.
How long will my order take?
The times below are just an indication. Sometimes we can do things quicker depending on what we have in stock and how busy we are. If your map is required for a particular date please let us know when you order so we can try and give it priority to make sure you get it in time.
Small size art maps and Re/Cut collection
We try to keep our small size maps and Re/Cut collection items in stock and these generally will ship within a few days. We are a small business though so if we are very busy it may take a little longer. Please allow 1 -3 working days for delivery withing New Zealand once your order has shipped. International orders can take up to 3 weeks, depending on the destination.
Medium, Large and Extra Large size art maps
These maps are all made to order. We do carry a small amount of stock which cannot be customised, so if you need something in a very short time frame its best to check with us first to see what's in stock.
Once the customisation options have been decided it will take 3 - 4 weeks to make a medium size and 4 - 6 weeks to make the large and extra large sizes. Please note work will not begin on your artwork until payment has cleared. Areas that we have not already mapped take longer, refer below.
All the areas that we have mapped to date are on our website. If you would like an area of New Zealand that has not yet been mapped we can create that artwork for you in your required size. Please allow up to 6 weeks for design time on top of the time frames above. We will send you a preview of the area and what will be included first. Once you are happy with your choice and the invoice has cleared the design process will begin.
Please note that all of our art maps are hand made and therefore you should expect some variation in the colour and finish of your art work. There is also some inherent variation in the natural materials used to make our art works.
Items that have not been customised can be returned within 14 days for a full refund.
Customised artworks are considered to be commissions. These are only returnable if they are damaged in transit, in which case we will repair/ replace the artwork and return to you at our expense. Please take photos of the packaging if it is damaged when it arrives and contact us immediately.